Shipping Policy

We strive to ensure your order reaches you promptly and efficiently. Please read our shipping policy carefully to understand the delivery process, timelines, and important conditions.

Domestic Shipping

  • ▪ Processing Time: Orders are processed and delivered within 1–7 business days after your confirmation. We do not ship or deliver on weekends or public holidays.
  • ▪ Shipping Time: Once processed, orders typically arrive within 1–7 business days, depending on your location.
  • ▪ Shipping Costs: Shipping charges are calculated at checkout based on your location and order size.
  • ▪ Tracking Information: A shipment confirmation email with a tracking number will be sent once your order ships. You can use this number to monitor your delivery status.

International Shipping

  • ▪ Order Confirmation: After your order is placed, our team will contact you to confirm order details and calculate shipping costs based on the volumetric weight provided by the air carrier.
  • ▪ Processing Time: International orders are processed within 15–20 business days after confirmation.
  • ▪ Shipping Time: Delivery time varies depending on your location and the selected shipping method, typically between 15–20 business days.
  • ▪ Customs, Duties & Taxes: Velaura is not responsible for any customs duties or taxes applied to your order. All fees incurred during or after shipping (tariffs, taxes, etc.) are the customer’s responsibility.

Order Tracking

Once your order has shipped, you will receive an email with tracking details and instructions. Please allow 24–48 hours for the tracking information to update on the courier’s website.

Delayed or Lost Shipments

If your shipment is delayed or lost, please contact our support team for assistance.

In the event of fabric shortages, please allow an additional 5–7 working days for processing.

For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned items.

Shipping Restrictions

We currently do not ship to P.O. Boxes or military addresses (APO/FPO).

Contact Us

If you have any questions about your shipment or need further assistance, please contact our support team.

Business days exclude Saturdays, Sundays, and public holidays. Processing and transit times may extend during peak seasons or unforeseen delays.