Return & Refund Policy

We take great pride in delivering high-quality products. Each item is inspected before dispatch. If you receive a damaged item or face a size issue, exchanges are available under the conditions below. Refunds are not available under any circumstances.

Quick summary

▪ Exchanges permitted for damaged items (with proof) and genuine size issues.
▪ No refunds — only exchanges or store credit when eligible.
▪ You must contact us within 48 hours of receiving your order.

Eligibility for Return & Exchange

  1. Damaged Product
    If the product arrives damaged, you must provide valid proof such as a clear unboxing video that shows the issue.
  2. Size Issues
    If the item does not fit as expected, you may request an exchange after you return the original product and it passes inspection.

Conditions for Return & Exchange

  • ▪ Unboxing Video Proof: A clear video of the product being opened from the sealed package is mandatory to verify any damage or defect.
  • ▪ Unused Condition: Item must be unused, unworn, in original packaging with tags intact.
  • ▪ Return Request Period: Initiate your return or exchange within 48 hours of receiving the order by contacting support.
  • ▪ Inspection: Returned items will be thoroughly inspected. Exchanges are processed only if the product meets our return criteria.

Return & Exchange Process

Step 1 — Initiate Request

Email us at velaurasilks@gmail.com within 48 hours of delivery. Include:

  • ▪ Order number
  • ▪ Short description of the issue
  • ▪ The unboxing video as proof

Step 2 — Review & Authorization

Our support team will review your submission. If approved, you will receive return instructions.

Step 3 — Ship the Product

Pack securely and ship the item back at your cost. We are not responsible for damage or loss in transit — please use a trackable courier service.

Step 4 — Inspection & Processing

After inspection:

  • ▪ If criteria met — we will process an exchange (same product or different size, if available).
  • ▪ If unavailable — we'll issue a store credit of equivalent value for future purchases.

Refund Policy

Refunds to the original payment method will not be processed. Only an exchange or a store credit will be offered for eligible returns.

Exceptions

  • ▪ Customized or Altered Products: No return or exchange.
  • ▪ Customer Error: Returns due to selecting the wrong size or product are not eligible unless approved after inspection.