Frequently Asked Questions

Velaura is an online saree brand by Sri Shanmuga Silks, offering a thoughtfully curated collection of traditional and contemporary sarees. Our collection features high-quality fabrics, elegant craftsmanship, and timeless designs, making every saree perfect for special occasions as well as everyday wear.
Velaura offers a curated range of handpicked sarees including Cotton, Silk, Designer, Fancy, and Muhurtam sarees — blending heritage weaves with contemporary designs. Backed by Sri Shanmuga Silks' 25-year legacy in Puducherry, every piece is selected for quality, craftsmanship, and beauty.
Yes, you are welcome to visit our physical store to explore our collections in person. Our team will be happy to assist you in finding the perfect saree.
Address: No.320, Jawaharlal Nehru Street, Heritage Town, Puducherry - 605001
Location Map
We photograph our products carefully to show true colours and detail. However, slight variations in colour may occur due to screen settings, lighting, and the natural character of handwoven fabrics. These minor differences are not considered defects.
Most of our sarees come with an attached unstitched blouse piece. However, a few designs may not include one. We recommend reviewing the Product Description section on the respective product page for complete blouse details before placing your order.
You can easily browse sarees within your preferred budget using our Shop by Price menu. Simply select your desired price range to explore collections that match your budget.
On the product page, use the "Notify me when restocked" option — leave your email and we'll notify you as soon as the product is available again.
Yes! We offer FREE SHIPPING on all domestic orders above ₹1,000 and on international orders above ₹25,000. For other orders, shipping charges are calculated at checkout based on your location and order size.

For more information about shipping, please visit our Shipping Policy page.
Once your order ships, you'll receive a shipment confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update on the courier's website.
Please contact our support team right away — email velaurasilks@gmail.com or chat/call us at +91 87545 53561. Note that in case of fabric shortages, processing may take an additional 5–7 working days.
We currently do not ship to P.O. Boxes or military addresses (APO/FPO).
We accept exchanges only — for products that arrive damaged (with unboxing video proof) or for genuine size issues. Refunds to the original payment method are not available under any circumstances; eligible returns receive an exchange or store credit.
Email velaurasilks@gmail.com within 48 hours of receiving your order with your order number, a short description of the issue, and a clear unboxing video showing the product being opened from its sealed package. Once approved, we'll share return instructions.
A clear video of the sealed package being opened is mandatory proof for verifying any damage or defect. Without it, we're unable to process a damage claim, so we strongly recommend recording every unboxing.
The item must be unused, unworn, and in its original packaging with all tags intact. All returned items are inspected before an exchange is processed.
Return shipping is at the customer's cost. Please pack the item securely and use a trackable courier service, as we are not responsible for damage or loss in transit.
If the same product or your preferred size is unavailable, we'll issue a store credit of equivalent value that you can use on a future purchase.
Customized or altered products cannot be returned or exchanged. Returns due to customer error (such as selecting the wrong size or product) are not eligible unless approved after inspection.
We accept Visa, Mastercard, Maestro, American Express, UPI, and Partial Cash on Delivery.
Yes, Partial COD is available. If Partial COD is not showing at the time of checkout for your pincode, please contact our support team at +91 63747 99317 or email velaurasilks@gmail.com
Email: velaurasilks@gmail.com
Phone/Chat: +91 63747 99317
You can also follow us on Facebook, Instagram, and YouTube (@velaurastore) for new arrivals and updates.